ProudHouse · Point Cook
Frequently asked questions
Straight answers before your clean.
Where do you work?
We are based in Point Cook, including Sanctuary Lakes, Saltwater, Alamanda and Featherbrook. Contact us to check a location outside these areas.
What can you clean?
Bins, exterior house surfaces, exterior windows, driveways and pathways. Roofs, solar panels and other exterior jobs are individually assessed. See Services & Prices for each service’s scope.
How do I arrange a clean?
Book online for residential bins, house cleans, exterior windows, driveways and pathways. Choose your service and an available time, then pay securely online. For commercial bins, roofs, solar panels and specialist jobs, request a written quote. You can also call or text either number below.
Are your residential prices fixed?
Yes. Exterior windows are $149 for a single-storey home or $249 for a double-storey home, driveway cleaning is $189, and pathway cleaning is $149. These residential services have no window-count or square-metre limits. House cleans are $400 single-storey or $600 double-storey. No GST is charged. Commercial bins, roofs, solar panels, sealing and specialist restoration are quoted separately, with any extra work agreed before starting.
What is included in bin cleaning?
The monthly plan is $50 for one clean of all three bins each month. A one-off clean of all three bins is $89. All three bins need to be empty and accessible at the agreed time. If your collection days differ, contact us so we can agree arrangements.
Do you clean commercial and public bins?
Yes. We offer one-off, monthly and quarterly cleaning for commercial wheelie bins and approved public bin stations at shopping centres, local malls, sports reserves and community facilities. The price is quoted for your site. See commercial bin cleaning.
Do you require a deposit?
House cleans require a 50% deposit at booking, with the balance due on completion. Bins, exterior windows, driveways and pathways are paid in full at booking. Later monthly bin visits are invoiced after cleaning, with optional automatic payment when you opt in. Larger and custom jobs follow the deposit and payment arrangements in your accepted written quote.
Do I need to be home?
We agree access before the visit. Please tell us about gates, pets, vehicles, delicate surfaces and any existing damage. Water or power access, where needed, is confirmed for your job.
What happens if the weather is unsuitable?
If the conditions make the work unsuitable or unsafe, we will contact you to arrange another time. Contact us as early as possible if you need to change your appointment.
Can every stain be removed?
Results depend on the material, age and condition. Permanent staining, oxidation, damaged coatings and existing wear may remain. We discuss expected results and any separately quoted treatment before starting.
Are you insured?
ProudHouse holds public and products liability insurance. See Insurance & Property Care for details. Cover remains subject to the policy terms, conditions and exclusions.
What if I have a concern after a clean?
Contact us with your service date, address, a description and photos if available. We will review the concern against the agreed work. See our Service Guarantee for our approach and your consumer rights.
How do you manage wastewater?
We plan containment, recovery and an appropriate disposal route before wet cleaning starts. Read our Wastewater Management page.
Talk to ProudHouse
Call or text either number: