ProudHouse · Point Cook
Our service guarantee
Clear expectations. Careful work. A fair response.
What you can expect from us
We want you to feel comfortable choosing ProudHouse and confident about the work being carried out at your property. These commitments guide every clean.
A clear scope and price
We confirm the areas being cleaned, what is included and the agreed price before starting. If we identify extra work, we discuss it with you and obtain your agreement before proceeding.
Care for your property
We assess surface condition, access and nearby areas, then select an appropriate cleaning method. We take reasonable care around plants, fixtures and belongings and raise any concerns we identify.
Honest advice about the result
Cleaning can improve the appearance of a surface, but permanent staining, oxidation, worn coatings and existing damage may remain. We discuss known limitations so you can make an informed decision.
Communication you can rely on
We confirm arrangements and let you know if weather, access or another issue means a booking needs to change.
If something isn't right
Please call or text us with your service date, property address and a description of the concern. Photos can help us understand what has happened.
We will review the concern against the agreed work, discuss the next steps with you and respond fairly. Please contact us as soon as practical so we can assess the issue. This request does not limit your consumer rights.
Your consumer rights
Our services come with consumer guarantees under the Australian Consumer Law, including due care and skill. Where you are entitled to a remedy under that law, ProudHouse will provide the remedy required. Nothing on this page excludes, restricts or replaces your statutory rights.
Learn more about consumer rights and guarantees from the ACCC.
See also: FAQs · Insurance & Property Care · Wastewater Management
Talk to ProudHouse
Call or text either number: